FREQUENTLY ASKED QUESTIONS

Got questions about our 3D printing services? Here are answers to the ones we hear most often.

What services does Kreatory Lab offer?

We provide custom 3D printing, rapid prototyping, digital engineering, and low-volume production, from one-off pop-culture figures and prototypes to consistent, production-ready batches.

What file formats do you accept?

We accept .STL, .OBJ, and .STEP files. Don't have a 3D file yet? Our design team can help turn your sketch or reference image into a printable model.

What materials can I choose from?

We work with PLA, PETG, ABS, and TPU, covering versatile prototypes, functional and impact-resistant parts, industrial components, and flexible products. Check our Materials page for the full breakdown.

How long does an order take?

Turnaround depends on part size, quantity, and finishing needs. Small prototypes can be ready within a few days, while low-volume production runs take longer. You'll get an estimated timeline together with your quote.

Do you offer custom or one-off prints?

Yes. Whether it's a single custom figure or a one-time prototype, we handle both individual and small-batch orders alongside larger production runs.

How do I get a quote?

Send us your file, sketch, or idea via WhatsApp or email and we'll get back to you with a free quote and timeline. Visit our Contact page to get started.

What are your payment methods?

We accept bank transfer and other common local payment methods. Payment details are shared once your quote is confirmed.

Do you ship outside the city or nationally?

Yes, we ship nationwide with tracking. Local pickup at our lab is also available if you'd rather collect your order in person.

Can you help design my 3D model from scratch?

Definitely. Our digital engineering team can refine an existing concept or design a fully new model, optimized for printing and production.

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